The Taylor - Folklore

Directions:

The first time you light your candle, let it burn for 3 hours to allow the melted wax to reach the edge of the container to prevent your candle from tunneling. Never burn longer than 3 hours. Trim wick to ¼”  and remove wick debris before burning. Burn to ¼” of the bottom of container, then discard. 

Candle Safety:

Caution: Container may become hot. Place on a heat resistant surface away from anything flammable. Keep out of reach of children and pets. Extinguish all candles when you leave a room or before going to sleep or if the flame gets too close to the candle holder or container.

Disclaimer: Products Are Not Endorsed by Celebrities

This website and the products offered herein are not endorsed, sponsored, or affiliated with any celebrities, public figures, or their representatives. Any references to celebrities or their likenesses on this website are made solely for artistic, entertainment, or informational purposes.

We do not claim to have any official endorsement or approval from any celebrity, and no endorsement is implied. The products we offer, including but not limited to merchandise, art, or other creative works, are intended for use and enjoyment by fans and enthusiasts.

All trademarks, images, names, or likenesses of celebrities used or referenced on this website are the property of their respective owners. Any use of such trademarks, images, names, or likenesses is not intended to imply any affiliation or endorsement by the celebrity or their representatives.

The content on this website is created independently and is not sponsored, approved, or endorsed by any celebrity, public figure, or their representatives.

If you have any questions or concerns about the content or products on this website, please feel free to contact us for clarification.

Most orders ship within 1-5 business days, excluding holidays. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact hello@dystcandle.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.

The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio.

We do not offer international shipping at this time.

Why hasn’t my package arrived yet?

If you are waiting for a package in transit, it may arrive later than expected as USPS, UPS, FedEx, and DHL are all experiencing higher-than-normal package volume. This can cause packages to be delayed, as well as less scans along the way. If your package is lost, we will replace it. If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan. Please understand that these delays are longer than ever due to the pandemic and completely out of our control.

Why won’t my tracking information update?

Because of the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. We at DYST Candle do not have any additional information other than what is already provided via the tracking information.

REFUNDS + EXCHANGES
At DYST Candles, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to DYST Candle within 7 days of delivery.

If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.

You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at hello@dystcandle.com for further details.