The Taylor - Reputation Sticker
Volume: 14 oz
Height: 4 in
Burn time: Up to 80 hours
Materials: Produced in the USA
3 Inch Circle Sticker Included
Hand poured in Dallas, Texas with 100% soy wax for an eco-friendly clean burn. We use lead-free cotton wicks and premium fragrance oils infused with essential oils. Our candles are vegan, cruelty-free, phthalate-free, and petroleum-free.
The first time you light your candle, let it burn for 3 hours to allow the melted wax to reach the edge of the container to prevent your candle from tunneling. Never burn longer than 3 hours. Trim wick to ¼” and remove wick debris before burning. Burn to ¼” of the bottom of container, then discard.
Caution: Container may become hot. Place on a heat resistant surface away from anything flammable. Keep out of reach of children and pets. Extinguish all candles when you leave a room or before going to sleep or if the flame gets too close to the candle holder or container.
The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio.
We do not offer international shipping at this time.
Why hasn’t my package arrived yet?
If you are waiting for a package in transit, it may arrive later than expected as USPS, UPS, FedEx, and DHL are all experiencing higher-than-normal package volume. This can cause packages to be delayed, as well as less scans along the way. If your package is lost, we will replace it. If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan. Please understand that these delays are longer than ever due to the pandemic and completely out of our control.
Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. We at DYST Candle do not have any additional information other than what is already provided via the tracking information.
REFUNDS + EXCHANGES
At DYST Candles, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to DYST Candle within 7 days of delivery.
If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.
You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at firstname.lastname@example.org for further details.